All our items are custom made, therefore unless faulty we do not accept returns.

If there is a fault or an item damaged, will replace, refund or send a discount code for any future orders. Please notify us of any problems within 14 days with a photo and a description of the issue.

Cwtchi Coo will not take responsibility for any undelivered or missing orders as our items are sent tracked overseas. Postage to the UK is sent first class with proof. If you require an upgrade please message us. 


Thank you!